Frequently Asked Questions about Paid Plans

Tell me about the features and pricing of each plan.

Please check here.

Which plan is right for me?

When you access a scheduling page with your creator account, you'll see indicators showing which features require paid plans, as shown in the image below. These indicators will also display plan requirements for team members who are specified as participants. If you're not using any features that require paid plans, these indicators won't appear.
Please check each of your current scheduling pages to see these messages and determine which plan you need.
Note that these messages are only visible to the scheduling page creator and won't be shown to your scheduling partners.
These indicators are only displayed in versions 6.0.0 and above.

Is credit card registration required for the free plan?

Credit card registration is not required for the free plan.

Are there any usage limits for the free plan?

There are no restrictions on the number of days you can create scheduling pages with the free plan. However, some features available in paid plans are not available.

Is there a free trial period for paid plans?

Yes, there is a 2-week free trial period for first-time purchases only. However, please note that if you make changes to your plan or seat, the free trial period will end at that time.

I plan to join three teams. How much will I be charged individually?

If all teams have 2 or fewer members, you can use the free plan (¥0).
If there is at least one team with 3 or more members, all members in the team must be on the Pro Plan or higher, so you will need to subscribe to the Pro Plan or Premium Plan.
For users who are already subscribed to the Pro Plan or Premium Plan, they can use the same plan across multiple teams, so there is no additional charge for belonging to multiple teams.

How can I use the paid plan with 10 employees as a company?

1. representative's account to access plan and billing management

Access plan and billing management with the representative's Aitemasu account.

2. Click "Upgrade your plan"

2. Click Upgrade
                            Plan

3. Enter the necessary seat number

Enter the necessary seat number for each plan. 1 user = 1 seat. The image is an example assuming 5 of each plan for 10 employees.
Note: The free trial period applies only to the first purchase. If you make changes to the plan or seat after the free trial period, the free trial period will end at that time. Please enter the necessary information and click "Next".

Enter the necessary seat number

4. Enter billing information

Enter billing information. This information will be included in receipts, etc. You can change it later, but please refer to this for the change method. Then click "Pay".

Enter billing information

5. Pay via Stripe's payment service

We will pay via the Stripe payment service. Please pay after confirming the plan content and entering the credit card information.

6. After purchase, invite other users

After payment is complete, return to the Aitemasu page and the purchased information will be reflected. If the purchased information is not reflected, please update the page.
A billing group will be created to make a lump payment based on the billing information, so click "Invite Other Users".

After purchase, invite other users

7. Copy the invitation URL

An invitation URL to invite other users to the billing group will be displayed. Click "Copy" and send the URL to the invited user by email, etc.

Copy the invitation URL

8. Invited side: Click the invitation URL and click "Join"

Click the invitation URL in the account of the invited side and click "Join".

Invited side

9. After invitation completion

When other users join your billing group, they will be displayed in the billing group member management. However, at this time, the plan you just purchased has not been assigned, so click the member's row.

After invitation completion

10. Click "Change" in user details

Click Change in
                            user details

11. Specify the plan you want to assign

Specify the plan you want to assign to this user.
If the seat number is less than the number of members in the billing group, please purchase and assign the necessary plan seat before hand according to this.

Specify the plan you want to assign

12. Plan assignment completion

Plan assignment has been completed.

Plan assignment completion

13. Repeat the same process

Continue the same process and assign to other employees. Please note the following points.

  • Even if you do not assign a plan to other users, you will be charged for the seat number.
  • If you want to create a team for scheduling and want to schedule, please refer to this for the team.

How do I change my plan or license?

1. Click "Change Plan or License"

Access plan and billing management in the account of the billing group owner and click "Change Plan or License".

1. Click Change
                            Plan or License

2. Change the seat number of the plan

The current seat number of each plan you are currently maintaining is displayed.
Click the line of the plan you want to change and change it. Then click "Next".
Note: If you change the plan during the free trial period, the free trial period will end at that time.

Change the seat number of the plan

3. Confirm the billing amount after change

You can confirm the billing amount before executing the plan configuration change. In the image example, the free trial has ended at this time, and the purchased amount has been settled immediately.
If you make changes after the free trial period, the unexpired amount of the plan will be settled here.
For the billing amount calculation method when changing plans or seats, please refer to this.

Confirm the billing amount after change

4. Execute payment

If there is no problem with the amount, please click "Pay" to execute the payment. The payment will be made using the credit card you used during the first purchase.
If you want to change the credit card, please change the payment method from the customer portal before making the payment.

Execute payment

5. Reflect changes

After changing the plan content, the changed plan and seat configuration will be reflected in the original screen.
Depending on the change, you may need to assign the plan according to this.

Reflect changes

How do I assign purchased plans to myself or other members?

1. Click the row of the member in the billing group member management

Access with the account of the billing group owner permission.

Click the row of the member in the billing group member management

2. Click "Change" in user details

Click Change in
                            user details

3. Specify the plan you want to assign

Specify the plan you want to assign to this user.
If the seat number is less than the number of members in the billing group, please purchase and assign the necessary plan seat before hand according to this.

Specify the plan you want to assign

4. Plan assignment completion

Plan assignment has been completed.

Plan assignment completion

How is the billing amount calculated when changing plans or licenses?

  • When you change your plan or license configuration, your billing cycle will reset from that day. The immediate payment amount will be the sum of: the refund for the unused portion of your original plan/license + one month's worth of the new plan configuration.
  • If you make changes during the free trial period, the free trial will end at that point, and your billing cycle will reset from that day. The immediate payment amount will be one month's worth of the new plan configuration. If you completely cancel during the free trial period, no charges will be incurred.
  • For complete plan cancellation (when all license counts become 0), you need to cancel through the customer portal as described here. In this case, there will be no immediate payment amount, and the plan will be cancelled on the next renewal date of the contract period.

Below are examples of how the billing amount is calculated when changing plan or license configurations.

Example 1

Initial purchase on April 1st:

  • Premium Plan × 1

※Assume the free trial ended on April 1st

Plan configuration change on April 15th:

  • Premium Plan × 0
  • Pro Plan × 1

※Cancelled Premium Plan and subscribed to Pro Plan

Immediate payment amount on April 15th: Sum of the following

  • Refund for unused portion of Premium Plan × 1
    • ※Refund calculated by subtracting the prorated amount for April 1st-15th from the Premium Plan × 1 fee
  • Pro Plan × 1

Next billing amount (May 15th):

  • Pro Plan × 1

※Billing cycle changes to the 15th of each month

Example 2

Initial purchase on April 1st:

  • Premium Plan × 2

※Assume the free trial ended on April 1st

Plan configuration change on April 20th:

  • Premium Plan × 1
  • Pro Plan × 1

※Cancelled one Premium Plan and subscribed to one Pro Plan

Immediate payment amount on April 20th: Sum of the following

  • Refund for unused portion of Premium Plan × 2
    • ※Refund calculated by subtracting the prorated amount for April 1st-20th from the Premium Plan × 2 fee
  • Premium Plan × 1
  • Pro Plan × 1

Next billing amount (May 20th):

  • Premium Plan × 1
  • Pro Plan × 1

※Billing cycle changes to the 20th of each month

Example 3

Initial purchase on April 1st:

  • Pro Plan × 2

※Assume the free trial ended on April 1st

Plan configuration change on April 10th:

  • Pro Plan × 3

※Added one Pro Plan subscription

Immediate payment amount on April 10th: Sum of the following

  • Refund for unused portion of Pro Plan × 2
    • ※Refund calculated by subtracting the prorated amount for April 1st-10th from the Pro Plan × 2 fee
  • Pro Plan × 3

Next billing amount (May 10th):

  • Pro Plan × 3

※Billing cycle changes to the 10th of each month

Example 4

Initial purchase on April 1st:

  • Pro Plan × 1

※Assume the free trial ended on April 1st

Plan cancellation on April 10th:

※For complete cancellation (when all license counts become 0), use the customer portal

Immediate payment amount on April 10th: None

※Current plan continues until next billing date

Next billing amount (April 30th): None

※Plan changes to free plan on this date

Can team members use different plans?

Yes, it is possible. However, if there are 3 or more members in the team, all team members must join the Pro Plan or Premium Plan.
※The team here refers to the team used for scheduling as introduced in this, and is different from the billing group for lump payment of plan fees.

Can I change my plan at any time?

Yes, you can change your plan at any time. Please refer to this for the change method.

How do I cancel my plan?

1. Access plan and billing management

Access plan and billing management with the account of the billing group owner.

2. Click "Customer Portal"

Click "Customer Portal" to change various settings for your payment with Stripe.
You can cancel the plan with "Cancel Subscription" in the customer portal.

2. Click Customer
                            Portal

What happens when I cancel my paid plan?

After cancellation, if there is still a contract period remaining, you can use that plan until the contract end date.
If you become a free plan, you will automatically change to the free plan in the team where you are currently participating as a member. If you are using the paid plan features as the host in the team where you have a schedule adjustment page, the features will be restricted. Please note that depending on the feature, the schedule adjustment page may not be displayed.

Do you support invoice payments?

I'm sorry, but we do not support invoice payments. We only support credit card payments. The issuance of an invoice itself is possible and will be available for download from the system.

Where can I check my invoices and receipts?

1. Access plan and billing management

Access plan and billing management with the account of the billing group owner.

2. Click "Customer Portal"

Click "Customer Portal" to change various settings for your payment with Stripe.
You can get the invoice and receipt for each payment from the "Invoice History" in the customer portal. The information recorded in each document is based on the information set in the customer portal. Please set the correct information in advance as you cannot change the past invoice and receipt information.

2. Click  Customer
                            Portal